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F.A.Q
Browse our frequently asked questions below, or get in touch if you need any help.
How long does UNIGAD need to prepare and ship my order?
The majority of paid orders that arrive before 12:00 pm are sent out within the next day. However, due to the complexity of the logistical system of combining several warehouses, on occasions certain orders can be delayed 24/48 h. The delivery period will depend on the selected carrier and the country of destination.
To which countries can I send my orders?
UNIGAD is automated and makes shipments by urgent courier to almost any country in the world, although our most competitive prices are for deliveries to Europe, thanks to free movement without borders and the possibility to make overland shipments.
What are the shopping costs and the delivery time?
You can estimate the shipping costs and the delivery time yourself on this page or at the shopping cart.
Does UNIGAD offer package tracking?
All shipments that are marked "Express" in checkout offers tracking ID. If you choose our 24 Hour Express Delivery, it may be that you receive the parcel before the tracking is even updated online. Therefore always remember to note your phone number in checkout for carrier to call you.
What is included in the shipping charges?
We offer both free and paid shipping, which all includes:
All products have a 2-year guarantee from the date of delivery except in the case of perishable products or health and hygiene products. Defects caused by negligence, hits, misuse or tampering, wrong voltage or installation, or wear and tear, are not included. In the case of IT products, the guarantee does not cover virus removal, programme restoration or disc reinstallation. In the case of incidents where a claim on the guarantee is justified, the product will be repaired, replaced, returned, or have its price reduced, in compliance with the law.
The guarantee will be void: - If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or - If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.
To make use of the guarantee, you should contact us via the Support Area, indicating: - UNIGAD order number - Product description - Description of the product's problem - Attached photos in the case of visible damage
WHERE DOES PRODUCT SHIP FROM?
Most of the purchases made at UNIGAD are automatically shipped from our warehouse in Spain within 24 hours. In some cases shipment can be arranged directly from our local suppliers around the world. We do this to save shipping cost, and give you even better discounts.
